Appointments

How to Make an Appointment

Making an appointment can be done in the following ways:

About our Appointments System

General Information

You can make an appointment to see any of the doctors, not just the doctor you are registered with.

Appointments with a Nurse or Assistant Practitioner

Our practice nurses and our assistant practitioners are experts in helping patients deal with long-term illnesses and conditions and helping you to keep healthy. They run a range of specialist clinics, which you can book in for at reception. They also run a travel clinic. See our clinics & services page for more details.

Appointment System Explained

In an effort to try and accommodate most patients’ appointment requests, the Practice will offer from 26th September 2011 the following type of appointments:

  • In Advance – appointments which can be booked up to 4 weeks ahead
  • 2 Days Ahead – appointments which can be booked two days in advance
  • On The Day – appointments which are released at 8am on that day giving availability to be usually seen the same day (depending on demand)
  • Telephone Consultations – you can request a telephone consultation with the doctor when a time will be made for the doctor to ring you back

When all the above appointments have been fully booked the doctors may be able to see additional patients if the complaint is deemed by the patient to be serious requiring prompt and emergency medical attention.

If you are given an Emergency appointment please remember you are being seen in addition to the doctor’s normal workload and that we are respecting your assessment that you have a serious or urgent problem. We would be grateful if all other non-urgent issues (such as repeat prescriptions, other medical problems, results etc.) are dealt with during normal appointments.

The standard doctor contact time per appointment is 10 minutes. If you feel that you may require longer than this, especially if you have more than one problem or you may require a gynaecological examination, please book a longer appointment. Longer appointments are automatically given to you if you request coil fittings, implants, joint injections, minor surgery, cervical smears, post natal checks, childhood immunisations, or psychosexual counselling.

Please be aware that doctors may choose to give more time when required, however, this will inevitably lead to delays and longer waiting times for other patients.

Please note that after the morning surgery the doctors visit those patients who are housebound or seriously ill and it is important that the home visits are not delayed unnecessarily.

Cancelling Your Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.

Consultations

Get the most out of a consultation

In Great Britain, patients on average have just seven minutes with their GP. The BMA’s Doctor Patient Partnership offers the following advice to help you use this time effectively.

Be prepared

Make a list of any questions / problems you wish to discuss before hand.

Take a pen & paper as you may want to note down important points.

Wear loose clothing if it’s likely you will need to be examined.

Be prepared to tell your doctor of any non-prescription medicines or supplements you are taking.

You can bring someone with you for support.

During the appointment

Don’t be afraid to ask questions.

If you don’t understand, ask your doctor to repeat it or write it down.

If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice.

Be direct. If you have a problem that you find embarrassing or difficult to talk about, don’t leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you.

One problem at time

If you have several problems it is more effective in the long run to concentrate on just one problem during the consultation than to have to rush through a list of problems. Be prepared to make another appointment so that each problem can be given the time it needs to be sorted out.

Be on time

Be on time for your appointment, or inform the surgery as soon as possible, if you wish to cancel your appointment.

Separate appointments

Make a separate appointment for each member of the family.

Under 14 years old

Accompany under 14 year olds. If however, a young person strongly wishes to be treated without his/her parent’s involvement, his/her confidentiality will be respected.